ABSTRACT:
The main objective of the application is to automate the existing method of managing the call center office. A call center is a centralized office used for the purpose of receiving or transmitting large volume of request by telephone. An inbound call centre is operated by a company toadminister incoming product support or information inquiries fromconsumers. Outbound call centers are operated for telemarketing, solicitation of charitable or political donations and debt collection. In addition to a call center, collective handling of letters, faxes, live chat, and e-mails at one location is known as a contact center. This helps the employee to attend calls of the customer and asks for the service required and the problem. The employee finds the solution for the problem and rectify the problem. The employee gets the customer rating and also rating for the employee. The employee creates the report for the whole conservation.
EXISTING SYSTEM:
This project helps to handle customer in developing the organization. There is no existing project to develop this project to satisfy customer.
PROPOSED SYSTEM
This project helps the organisation to maintain customer for the development of organisation. A call center is a centralized office used for the purpose of receiving or transmitting large volume of request by telephone.
ARCHITECTURE:
SCREENSHOT:
SAMPLE CODE:
Sign In.cs
using System;
using System.Collections.Generic;
using System.ComponentModel;
using System.Data;
using System.Drawing;
using System.Linq;
using System.Text;
using System.Windows.Forms;
using System.Data.SqlClient;
namespace IDOL_MANUFACTURING_COMPANY
{
public partial class SIGN_IN : Form
{
public SIGN_IN()
{
InitializeComponent();
}
private void button2_Click(object sender, EventArgs e)
{
string message = "DO YOU WANT TO CLOSE THIS PAGE?";
string title = "CLOSE WINDOW";
MessageBoxButtons buttons = MessageBoxButtons.YesNo;
DialogResult result = MessageBox.Show(message, title, buttons, MessageBoxIcon.Warning);
if (result == DialogResult.Yes)
{
this.Close();
}
}
private void linkLabel1_LinkClicked(object sender, LinkLabelLinkClickedEventArgs e)
{
REGISTER reg = new REGISTER();
reg.Show();
this.Hide();
}
private void button1_Click(object sender, EventArgs e)
{
string a = textBox1.Text;
string b = textBox2.Text;
if ((textBox1.Text == "") || (textBox2.Text == ""))
{
MessageBox.Show("enter all the required columns");
}
else
{
if ((textBox1.Text == "kkh") && (textBox2.Text == "kkh"))
{
admin ad = new admin();
ad.Show();
this.Hide();
}
else
{
SqlConnection con = new SqlConnection(@"Data Source=LAPTOP-UQEH4P2F\VENKAT;Integrated Security=true;Initial Catalog=kkprojects");
con.Open();
SqlCommand cmd = new SqlCommand(@"select *from register where username='" + textBox1.Text + "' and password='" + textBox2.Text + "'", con);
SqlDataReader dr = cmd.ExecuteReader();
if (dr.HasRows)
{
MATERIAL_TYPE mt = new MATERIAL_TYPE();
mt.Show();
this.Hide();
}
else
{
MessageBox.Show("enter all the required columns");
}
}
}
}
private void button3_Click(object sender, EventArgs e)
{
FORGET_PASSWRD FP = new FORGET_PASSWRD();
FP.Show();
this.Hide();
}
private void idol_Click(object sender, EventArgs e)
{
}
private void name_Click(object sender, EventArgs e)
{
}
private void SIGN_IN_Load(object sender, EventArgs e)
{
}
private void button4_Click(object sender, EventArgs e)
{
MATERIAL_TYPE mt = new MATERIAL_TYPE();
mt.Show();
this.Hide();
}
private void Ctrl_KeyUp(object sender, KeyEventArgs e)
{
if (e.KeyCode == Keys.Enter)
{
this.SelectNextControl((Control)sender, true, true, true, true);
}
}
}
}
Registration.cs
using System;
using System.Collections.Generic;
using System.ComponentModel;
using System.Data;
using System.Drawing;
using System.Linq;
using System.Text;
using System.Windows.Forms;
using System.Data.SqlClient;
namespace IDOL_MANUFACTURING_COMPANY
{
public partial class REGISTER : Form
{
public REGISTER()
{
InitializeComponent();
}
private void label1_Click(object sender, EventArgs e)
{
}
private void textBox8_TextChanged(object sender, EventArgs e)
{
}
private void REGISTER_Load(object sender, EventArgs e)
{
}
private void button2_Click(object sender, EventArgs e)
{
string message = "DO YOU WANT TO CLOSE THIS PAGE?";
string title = "CLOSE WINDOW";
MessageBoxButtons buttons = MessageBoxButtons.YesNo;
DialogResult result = MessageBox.Show(message, title, buttons, MessageBoxIcon.Warning);
if (result == DialogResult.Yes)
{
this.Close();
}
}
private void button1_Click(object sender, EventArgs e)
{
SqlConnection con = new SqlConnection(@"Data Source=LAPTOP-UQEH4P2F\VENKAT;Integrated Security=true;Initial Catalog=kkprojects");
con.Open();
SqlCommand cmd = new SqlCommand(@"insert into register values('" + textBox1.Text + "','" + textBox2.Text + "','" + textBox3.Text + "','" + textBox4.Text + "','" + textBox5.Text + "','" + textBox6.Text + "','" + textBox7.Text + "','" + comboBox1.Text + "','" + textBox9.Text + "')", con);
string a = textBox4.Text;
if ((textBox1.Text == "") || (textBox2.Text == "") || (textBox3.Text == "") || (textBox4.Text == "") || (textBox5.Text == "") || (textBox6.Text == "") || (textBox7.Text == "") || (comboBox1.Text == "") || (textBox9.Text == "") || (textBox5.Text != textBox6.Text) || (a.Length != 10))
{
if ((textBox5.Text != textBox6.Text) || (a.Length != 10))
{
if (textBox5.Text != textBox6.Text)
{
MessageBox.Show("enter your valid password");
}
if (a.Length != 10)
{
MessageBox.Show("enter your valid phone number");
}
}
else
{
MessageBox.Show("enter all the required columns");
}
}
else
{
int x = cmd.ExecuteNonQuery();
if (x > 0)
{
MATERIAL_TYPE mt = new MATERIAL_TYPE();
mt.Show();
this.Hide();
}
}
}
private void button3_Click(object sender, EventArgs e)
{
SIGN_IN log = new SIGN_IN();
log.Show();
this.Hide();
}
private void Ctrl_KeyUp(object sender, KeyEventArgs e)
{
if (e.KeyCode == Keys.Enter)
{
this.SelectNextControl((Control)sender, true, true, true, true);
}
}
}
}
Type of material.cs
using System;
using System.Collections.Generic;
using System.ComponentModel;
using System.Data;
using System.Drawing;
using System.Linq;
using System.Text;
using System.Windows.Forms;
namespace IDOL_MANUFACTURING_COMPANY
{
public partial class MATERIAL_TYPE : Form
{
public MATERIAL_TYPE()
{
InitializeComponent();
}
private void button1_Click(object sender, EventArgs e)
{
W_MARBEL wm = new W_MARBEL();
wm.Show();
this.Hide();
}
private void button2_Click(object sender, EventArgs e)
{
B_MARBEL bm = new B_MARBEL();
bm.Show();
this.Hide();
}
private void button3_Click(object sender, EventArgs e)
{
SIGN_IN log = new SIGN_IN();
log.Show();
this.Hide();
}
}
}
B Marble.cs
using System;
using System.Collections.Generic;
using System.ComponentModel;
using System.Data;
using System.Drawing;
using System.Linq;
using System.Text;
using System.Windows.Forms;
using System.Data.SqlClient;
namespace IDOL_MANUFACTURING_COMPANY
{
public partial class B_MARBEL : Form
{
public B_MARBEL()
{
InitializeComponent();
}
private void button2_Click(object sender, EventArgs e)
{
SqlConnection con = new SqlConnection(@"Data Source=LAPTOP-UQEH4P2F\VENKAT;Integrated Security=true;Initial Catalog=kkprojects");
con.Open();
int k = Convert.ToInt32(numericUpDown1.Value);
string str = comboBox1.Text;
int q=0;
if ((str == "SAI BABA(RS.1500)") || (str == "SIVA(RS.1500)") || (str == "GANESHA(RS.1500)") || (str == "MURUGA(RS.1500)") || (str == "KRISHNA(RS.1500)") || (str == "VENKATESHA(RS.1500)"))
{
q += k * 1500;
}
if ((str == "JESUS CHRIST(RS.1450)") || (str == "ALHAMDULILLAH(RS.1450)") || (str == "BUDDHA(RS.1450)") || (str == "MAHAVIRA(RS.1450)"))
{
q += k * 1450;
}
if ((str == "PTAH(RS.1400)") || (str == "LETO(RS.1400)") || (str == "ZEUS(RS.1400)") || (str == "ARES(RS.1400)"))
{
q += k * 1400;
}
SqlCommand cmd = new SqlCommand(@"insert into register6 values('METAL:" + comboBox1.Text + "','" + numericUpDown1.Value + "','"+q+"')", con);
if ((comboBox1.Text == "") || (numericUpDown1.Value == 0))
{
MessageBox.Show("enter all the required columns");
}
else
{
int x = cmd.ExecuteNonQuery();
if (x > 0)
{
ORDER_CHECKING OC = new ORDER_CHECKING();
OC.Show();
this.Hide();
}
else
{
MessageBox.Show("enter all the required columns");
}
}
SqlConnection con1 = new SqlConnection(@"Data Source=LAPTOP-UQEH4P2F\VENKAT;Integrated Security=true;Initial Catalog=kkprojects");
con1.Open();
SqlCommand cmd1 = new SqlCommand(@"insert into register11 values('" + comboBox1.Text + "','" + numericUpDown1.Value + "','" + q + "')", con);
cmd1.ExecuteNonQuery();
}
private void button3_Click(object sender, EventArgs e)
{
MATERIAL_TYPE mt = new MATERIAL_TYPE();
mt.Show();
this.Hide();
}
private void label1_Click(object sender, EventArgs e)
{
}
private void B_MARBEL_Load(object sender, EventArgs e)
{
}
private void pictureBox2_Click(object sender, EventArgs e)
{
}
private void pictureBox3_Click(object sender, EventArgs e)
{
}
private void domainUpDown1_SelectedItemChanged(object sender, EventArgs e)
{
}
private void Ctrl_KeyUp(object sender, KeyEventArgs e)
{
if (e.KeyCode == Keys.Enter)
{
this.SelectNextControl((Control)sender, true, true, true, true);
}
}
}
}
W Marble.cs
using System;
using System.Collections.Generic;
using System.ComponentModel;
using System.Data;
using System.Drawing;
using System.Linq;
using System.Text;
using System.Windows.Forms;
using System.Data.SqlClient;
namespace IDOL_MANUFACTURING_COMPANY
{
public partial class W_MARBEL : Form
{
public W_MARBEL()
{
InitializeComponent();
}
private void W_MARBEL_Load(object sender, EventArgs e)
{
}
private void label3_Click(object sender, EventArgs e)
{
}
private void button2_Click(object sender, EventArgs e)
{
SqlConnection con = new SqlConnection(@"Data Source=LAPTOP-UQEH4P2F\VENKAT;Integrated Security=true;Initial Catalog=kkprojects");
con.Open();
int k = Convert.ToInt32(numericUpDown1.Value);
string str = comboBox1.Text;
int p = 0;
if ((str == "SAI BABA(RS.1200)") || (str == "SIVA(RS.1200)") || (str == "GANESHA(RS.1200)") || (str == "MURUGA(RS.1200)") || (str == "KRISHNA(RS.1200)") || (str == "VENKATESHA(RS.1200)"))
{
p += k * 1200;
}
if ((str == "JESUS CHRIST(RS.1150)") || (str == "ALHAMDULILLAH(RS.1150)") || (str == "BUDDHA(RS.1150)") || (str == "MAHAVIRA(RS.1150)"))
{
p += k * 1150;
}
if ((str == "MAAT(RS.1100)") || (str == "HATHOR(RS.1100)") || (str == "DIONYSUS(RS.1100)") || (str == "LETO(RS.1100)"))
{
p += k * 1100;
}
SqlCommand cmd = new SqlCommand(@"insert into register5 values('MARBEL:"+ comboBox1.Text + "','" + numericUpDown1.Value + "','"+p+"')", con);
if ((comboBox1.Text == "") || (numericUpDown1.Value== 0))
{
MessageBox.Show("enter all the required columns");
}
else
{
int x = cmd.ExecuteNonQuery();
if (x > 0)
{
ORDER_CHECKING OC = new ORDER_CHECKING();
OC.Show();
this.Hide();
}
else
{
MessageBox.Show("enter all the required columns");
}
}
SqlConnection con1 = new SqlConnection(@"Data Source=LAPTOP-UQEH4P2F\VENKAT;Integrated Security=true;Initial Catalog=kkprojects");
con1.Open();
SqlCommand cmd1 = new SqlCommand(@"insert into register11 values('" + comboBox1.Text + "','" + numericUpDown1.Value + "','" + p + "')", con);
cmd1.ExecuteNonQuery();
}
private void button3_Click(object sender, EventArgs e)
{
MATERIAL_TYPE mt = new MATERIAL_TYPE();
mt.Show();
this.Hide();
}
private void comboBox1_SelectedIndexChanged(object sender, EventArgs e)
{
}
private void Ctrl_KeyUp(object sender, KeyEventArgs e)
{
if (e.KeyCode == Keys.Enter)
{
this.SelectNextControl((Control)sender, true, true, true, true);
}
}
}
}
Order Checking.cs
using System;
using System.Collections.Generic;
using System.ComponentModel;
using System.Data;
using System.Drawing;
using System.Linq;
using System.Text;
using System.Windows.Forms;
using System.Data.SqlClient;
namespace IDOL_MANUFACTURING_COMPANY
{
public partial class ORDER_CHECKING : Form
{
public ORDER_CHECKING()
{
InitializeComponent();
}
private void ORDER_CHECKING_Load(object sender, EventArgs e)
{
}
private void label6_Click(object sender, EventArgs e)
{
}
private void button2_Click(object sender, EventArgs e)
{
SqlConnection con = new SqlConnection(@"Data Source=LAPTOP-UQEH4P2F\VENKAT;Integrated Security=true;Initial Catalog=kkprojects");
con.Open();
SqlCommand cmd = new SqlCommand(@"insert into register3 values('" + textBox1.Text + "','" + textBox2.Text + "','" + textBox3.Text + "','"+comboBox1.Text+"')", con);
string a = textBox3.Text;
if ((textBox1.Text == "") || (textBox2.Text == "") || (textBox3.Text == "") || (a.Length != 10))
{
if (a.Length != 10)
{
MessageBox.Show("enter your valid phone number");
}
else
{
MessageBox.Show("enter all the required columns");
}
}
else
{
int x = cmd.ExecuteNonQuery();
if (x > 0)
{
CHECKOUT_POINT OC = new CHECKOUT_POINT();
OC.Show();
this.Hide();
}
else
{
MessageBox.Show("enter all the required columns");
}
}
SqlConnection con1 = new SqlConnection(@"Data Source=LAPTOP-UQEH4P2F\VENKAT;Integrated Security=true;Initial Catalog=kkprojects");
con1.Open();
SqlCommand cmd1 = new SqlCommand(@"insert into register10 values('" + textBox1.Text + "','" + textBox2.Text + "','" + textBox3.Text + "','"+comboBox1.Text+"')", con);
cmd1.ExecuteNonQuery();
}
private void button3_Click(object sender, EventArgs e)
{
MATERIAL_TYPE mt = new MATERIAL_TYPE();
mt.Show();
this.Hide();
}
private void Ctrl_KeyUp(object sender, KeyEventArgs e)
{
if (e.KeyCode == Keys.Enter)
{
this.SelectNextControl((Control)sender, true, true, true, true);
}
}
}
}
Purchase Details.cs
using System;
using System.Collections.Generic;
using System.ComponentModel;
using System.Data;
using System.Drawing;
using System.Linq;
using System.Text;
using System.Windows.Forms;
using System.Data.SqlClient;
namespace IDOL_MANUFACTURING_COMPANY
{
public partial class admin : Form
{
public admin()
{
InitializeComponent();
}
private void label1_Click(object sender, EventArgs e)
{
}
private void button2_Click(object sender, EventArgs e)
{
SqlConnection con = new SqlConnection(@"Data Source=LAPTOP-UQEH4P2F\VENKAT;Integrated Security=true;Initial Catalog=kkprojects");
con.Open();
SqlCommand cmd = new SqlCommand(("select *from register10"), con);
SqlDataAdapter da = new SqlDataAdapter(cmd);
DataSet ds = new DataSet();
da.Fill(ds);
dataGridView1.DataSource = ds.Tables[0];
SqlCommand cmd1 = new SqlCommand(("select *from register11"), con);
cmd1.ExecuteNonQuery();
SqlDataAdapter da1 = new SqlDataAdapter(cmd1);
DataSet ds1 = new DataSet();
da1.Fill(ds1);
dataGridView2.DataSource = ds1.Tables[0];
}
private void button1_Click(object sender, EventArgs e)
{
this.Close();
}
}
}
Check Out.cs
using System;
using System.Collections.Generic;
using System.ComponentModel;
using System.Data;
using System.Drawing;
using System.Linq;
using System.Text;
using System.Windows.Forms;
using System.Data.SqlClient;
namespace IDOL_MANUFACTURING_COMPANY
{
public partial class CHECKOUT_POINT : Form
{
public CHECKOUT_POINT()
{
InitializeComponent();
}
private void cheeckout_Load(object sender, EventArgs e)
{
}
private void button1_Click(object sender, EventArgs e)
{
SqlConnection con = new SqlConnection(@"Data Source=LAPTOP-UQEH4P2F\VENKAT;Integrated Security=true;Initial Catalog=kkprojects");
con.Open();
SqlCommand cmd = new SqlCommand(("select *from register3"),con);
SqlDataAdapter da = new SqlDataAdapter(cmd);
DataSet ds = new DataSet();
da.Fill(ds);
dataGridView1.DataSource = ds.Tables[0];
SqlCommand cmd1 = new SqlCommand(@"select *from register5 union select *from register6", con);
cmd1.ExecuteNonQuery();
SqlDataAdapter da1 = new SqlDataAdapter(cmd1);
DataSet ds1 = new DataSet();
da1.Fill(ds1);
dataGridView2.DataSource = ds1.Tables[0];
SqlCommand cmd2 = new SqlCommand(@"truncate table register5",con);
cmd2.ExecuteNonQuery();
SqlCommand cmd4 = new SqlCommand(@"truncate table register6",con);
cmd4.ExecuteNonQuery();
SqlCommand cmd5 = new SqlCommand(@"truncate table register3",con);
cmd5.ExecuteNonQuery();
con.Close();
}
private void button2_Click(object sender, EventArgs e)
{
string message = "ARE YOU SURE THAT YOU WANT TO PLACE THE ORDER?";
string title = "CLOSE WINDOW";
MessageBoxButtons buttons = MessageBoxButtons.YesNo;
DialogResult result = MessageBox.Show(message, title, buttons, MessageBoxIcon.Asterisk);
if (result == DialogResult.Yes)
{
MessageBox.Show("YOUR ORDER HAS BEEN PLACED SUCCESSFULLY\nTHANK YOU FOR SHOPPING!!");
this.Close();
}
}
private void button3_Click(object sender, EventArgs e)
{
string message = "DO YOU WANT TO CANCEL THE ORDER?";
string title = "CLOSE WINDOW";
MessageBoxButtons buttons = MessageBoxButtons.YesNo;
DialogResult result = MessageBox.Show(message, title, buttons, MessageBoxIcon.Warning);
if (result == DialogResult.Yes)
{
MATERIAL_TYPE mt = new MATERIAL_TYPE();
mt.Show();
this.Hide();
}
}
private void dataGridView2_CellContentClick(object sender, DataGridViewCellEventArgs e)
{
}
private void vScrollBar1_Scroll(object sender, ScrollEventArgs e)
{
}
}
}
MODULES SPECIFICATION:
A module is a part of a program. Programs are composed of one or more independently developed modules that are not combined until the program is linked. A single module can contain one or several routines. The project contains the following main modules.
• ANSWERING THE CALL MODULE
• CUSTOMER DETAILS MODULE
• SERVICE REQUIRED MODULE
• FEEDBACK MODULE
• REPORT MODULE
ANSWERING THE CALL MODULE:
In this Module, the customer calls the service center to seek help for the problem. The employee in the service center finds the solution for the problem.
CUSTOMER DETAILS MODULE:
In this module, the employee asks the details of the customer to find the details of the customer from the database. This module has following fields:
• Customer Name : Name of the customer
• Contact No : Contact number of the customer
• Email Id : Email id of the customer
SERVICE REQUIRED MODULE:
In this module, the customer explains the customer to the employee and the employee finds the solution for the finds. This module contains the following fields:
• Type of service required : What service required for the customer
• Description of the problem : problem described by the customer
• Solution to the problem : Solution for the problem by employee
FEEDBACK MODULE:
In this module, the customer gives the feedback for the service done to the problem and feedback for the employee who answered the call. This module contains the following fields:
• Customer Name : Name of the customer
• Rating for the service : Rating from the customer for the service
• Has the problem solved : Description for the problem solved
• Rating for the response of the employee : Rating from the customer for the response
REPORT MODULE:
In this module, the employee has to submit complete report of the call with the problem and solution with the feedback from the customer. This module contains the following the fields:
• Customer Name : Name of the customer
• Contact No : Contact number of the customer
• Type of service required : What service required for the customer
• Description of the problem : problem described by the customer
• Solution to the problem : Solution for the problem by employee
• Rating for the service : Rating from the customer for the service
• Has the problem solved : Description for the problem solved
• Rating for the response of the employee : Rating from the customer for the response
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QUERIES OR CONTACT DETAILS :
Venkat (7667662428) and Asha (7667668009)
Email ID: kaashiv.info@gmail.com , priyanka.kaashiv@gmail.com
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REFERENCE YOUTUBE URL FOR IEEE MINI PROJECTS FOR CSE :
Check our Internship Training sample videos at this URL –
www.youtube.com/channel
REGISTRATION LINK FOR – IEEE MINI PROJECTS CSE :
ieee mini project for cse - Offline - Office training
Fill our online Internship form
IEEE MINI PROJECTS FOR CSE – DEMO LINK :
Check out our Sample ieee mini project for cse Content for the training
kaashivinfotech.com/inplant-training-in-chennai-for-cse-demo
CHECK OUR PREVIOUS TESTIMONIALS FROM STUDENTS FROM DIFFERENT COUNTRIES AND DIFFERENT STATES :
www.kaashivinfotech.com/testimonials/
CHECK OUR STUDENTS FEEDBACK ON OUR - IEEE MINI PROJECTS FOR CSE:
ieee mini project for cse - Feedback - inplant-training-feedback /
ieee mini project for cse - Feedback - internship-feedback
CHECK OUT THE COLLEGES ATTENDED OUR IEEE MINI PROJECT FOR CSE:
internship-and-inplant-training-attendees/
CHECK OUR SOCIAL SERVICE YOUTUBE CHANNELS :
www.youtube.com/channel
Check our Social Service youtube channels
REAL TIME PROJECT :
We ranked Top 200 technological companies in Tamil Nadu, Click here to view
MORE ON OUR, IEEE MINI PROJECTS FOR CSE:
In our, internship on ieee mini project for cse - programme below are following different kind of programmes focused such as,
1.ieee mini project for cse (or) paid ieee mini project for cse ,
- Kaashiv Provides an in-depth knowledge of software Platform and other relevant software technologies.
2. ieee mini project for cse work from home – Our company provides facility for the students to learn from home as an ieee mini project for cse based on latest technological trends.
3. ieee mini project for cse report – Reports are also provided for the ieee mini project for cse students in our company related
4. ieee mini project for cse jobs – 100% Job assistance will be provided for the students to gain practical knowledge during the ieee mini project for cse in our company.
5. ieee mini project for cse summer / Winter internship 2019/2020 – Summer / Winter holiday internship in mini projects will be given to the student based on the developer knowledge base.
6. ieee mini project for cse interview questions – We provide top trending and frequently asked question for the intern students during the internship period based on software development and trending technologies.
7. ieee mini project for cse test – Based on the students request, if you are looking for any test to validate your knowledge. we are ready to provide the same.
8. ieee mini project for cse certificate – Industry recognized certificates will be provided for the students who perform internship in our company based .
9. ieee mini project for cse online– Learn ieee mini project for cse from home, our company perform internship through online too.
10.ieee mini project for cse ppt / projects report – We provide ieee mini project for cse based ppts. projects and project reports as materials after the internship in our company.
11. Free ieee mini project for cse - Our company will provide ieee mini project for cse the best students of kaashiv infotech.
12. Project For Diploma ieee mini project for cse – We offer project for the diploma ieee mini project for cse students in our company.
13. ieee mini project for cse 2nd Year – Our company offers you ieee mini project for cse the above students.
